Quantum Rehab Specialist I - CSR

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Description/Job Summary

Accountable for meeting daily Key Performance Indicators (KPIs) based on quote and order volume, maintaining call volume and hold times, while providing an exceptional customer experience


•Perform timely and accurate quote and order processing
•Utilize Oracle Sales Cloud (OSC) to maintain accurate account information and contacts
•Consistently monitor incoming emails for quotes and orders from customers

•Receive and process incoming Quantum queue calls
•Research and follow up with customer inquiries

•Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

•Attend the Annual C-TPAT Security Training

•Focus on continuous improvement, and consistently demonstrate good business judgment
•Work effectively with all Pride departments to exceed internal and external expectations
•Pride retains the discretion to modify duties and/or assign other duties as necessary

Required Skills

•Must be a team player, professional, detail-oriented, and honest

Must have the ability to:
•Multi-task, problem-solve, and prioritize in a fast-paced working environment

Must have:

•Relentless drive to achieve advancement and continuous improvement

•Basic working knowledge of Microsoft Office Word and Excel
•Excellent verbal and written communication skills

Required Experience

•At least 2 years of customer service experience in an office environment

Preferred Experience

•At least 1 year of customer service experience in a call center environment preferred

•Current or previous successful employment experience with Pride Mobility Products Corporation preferred

Required Education

•High School Diploma or GED


•This job description is not intended to be all-inclusive

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We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.