Pride Mobility

Consumer Sales Generation Rep

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Description/Job Summary

To qualify incoming consumer leads, and coordinate effective follow-up with participating customers (providers) to gain potential sales while cultivating positive relationships


•Answer and respond to incoming calls from consumers in a timely manner and communicate information effectively

•Become a Pride and Quantum product subject matter expert in order to identify leads and sales opportunities

•Ask probing questions to gain a thorough understanding of the consumer inquiry

•Generate and respond to leads within 1 business day or sooner by locating qualified providers in the consumer’s location and notify the provider

•Document inbound and outbound calls accurately

•Re-engage and follow up on all leads via outbound calls or email and document outcome via Pride’s Client Relationship Management (CRM) platform

•Utilize talking points, training aids/reference materials, and standard operating procedures to assist in delivering exceptional customer service and direct inquiries appropriately

•Perform basic trouble shooting involving multiple product lines

•Respond to internal and external emails with proper grammar and accurate information

•Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

•Attend the Annual C-TPAT Security Training

•Focus on continuous improvement, and consistently demonstrate good business judgment

•Work effectively with all Pride departments to exceed internal and external expectations

•Pride retains the discretion to modify duties and/or assign other duties as necessary

Required Skills

•Must be a positive team player, professional, detail-oriented, and honest
•Must be pleasant and professional when speaking to customers and consumers on the phone while utilizing proper English grammar
Must have the ability to:
•Multi-task, problem-solve, and prioritize in a fast-paced working environment with strict deadlines and goals
•Use a headset and be available to answer calls for an average of 7.5 hours per day at a desk
•Multi-task electronically via a multi-system computer platform to retrieve data
•Think critically and be able to identify problems with creative solutions to follow
•Type 35 words per minute

Must have:
•Relentless drive to achieve advancement and continuous improvement
•Professional and pleasant demeanor, both in person and via phone
•Good typing skills
•Excellent web navigation skills
•Intermediate working knowledge of Microsoft Office Word, Excel, and Outlook
•Excellent presentation, verbal and written communication skills

Required Experience

•At least 1 year of customer service experience

Preferred Experience

•At least 1 year of sales experience (retail, phone or outside) preferred

•Current or previous successful employment experience with Pride Mobility Products Corporation preferred

Required Education

•High School Diploma or GED


•This job description is not intended to be all-inclusive

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We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.